Job Description
Join TechNova Solutions as an Entry-Level Customer Support Specialist and kickstart your career in the heart of Manchester's thriving tech scene! We're urgently hiring motivated individuals with a passion for problem-solving and helping others. No prior experience required – we provide comprehensive training to equip you with the skills needed to succeed. This is your chance to grow with a dynamic team while making a real impact on our clients' experiences.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Troubleshoot technical issues and provide step-by-step solutions
- Document interactions accurately in our CRM system
- Collaborate with senior team members to resolve complex cases
- Continuously expand product knowledge through training modules
- Contribute to improving customer service processes
Qualifications
- High school diploma or equivalent (required)
- Excellent written and verbal communication skills
- Basic computer proficiency and typing ability
- Strong problem-solving and critical thinking abilities
- Ability to work in a fast-paced environment
- Customer-focused mindset with patience and empathy
- Willingness to work flexible hours including weekends