Job Description
Ready to launch your career in tech? Denver Tech Solutions is seeking passionate Entry Level Customer Support Specialists to join our innovative team. No experience required – we provide comprehensive training! You'll be the first point of contact for our clients, delivering exceptional service while building foundational skills in communication, problem-solving, and CRM software. This is your opportunity to grow with a forward-thinking company that invests in talent development.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions and troubleshoot technical issues using our proprietary CRM system
- Collaborate with senior team members to resolve complex customer concerns
- Contribute to knowledge base documentation and process improvement initiatives
- Participate in ongoing training to master product knowledge and service protocols
- Maintain accurate customer records in our Salesforce database
- Support cross-functional teams during product launches and campaigns
Qualifications
- High school diploma or equivalent; college graduates encouraged to apply
- No prior experience required – training provided for all technical systems
- Exceptional verbal and written communication skills
- Strong problem-solving abilities with a customer-first mindset
- Proficiency in basic computer applications (MS Office, Google Workspace)
- Ability to multitask in a fast-paced environment
- Positive attitude and eagerness to learn new technologies
- Must pass background check and drug screening