Job Description
Join our dynamic team at NashTech Solutions as an Entry-Level Customer Support Specialist and kickstart your career in Nashville's thriving tech scene. We're seeking enthusiastic individuals with a passion for problem-solving and client satisfaction to deliver exceptional service. This immediate hire opportunity offers full-time benefits, competitive compensation, and growth potential within our innovative environment. If you're ready to make an impact and develop your professional skills, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Troubleshoot technical issues and provide step-by-step resolutions
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex escalations
- Contribute to knowledge base documentation
- Monitor customer satisfaction metrics and implement improvements
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (degree preferred)
- 0-2 years customer service or support experience
- Strong written and verbal communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to thrive in fast-paced environments
- Basic technical troubleshooting aptitude
- Availability for flexible shifts including weekends
- Positive attitude with solution-oriented mindset