Job Description
Launch your career with TechFlow Solutions, a leading tech innovator in Portland! We're seeking enthusiastic Entry-Level Customer Support Specialists to join our dynamic team. No experience required – we provide comprehensive training and mentorship to help you succeed. Enjoy a collaborative environment, competitive benefits, and opportunities for growth within our expanding company. If you're passionate about helping others and eager to learn, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Troubleshoot technical issues using our knowledge base and ticketing system
- Document interactions accurately in CRM software
- Collaborate with senior team members to resolve complex cases
- Contribute to improving customer experience through feedback
- Attend weekly training sessions to enhance product knowledge
- Meet daily performance metrics for response time and resolution
Qualifications
- High school diploma or equivalent (college students encouraged)
- Excellent written and verbal communication skills
- Strong problem-solving abilities and attention to detail
- Proficient in basic computer applications (MS Office, web browsers)
- Ability to thrive in a fast-paced, team-oriented environment
- No prior experience required – we train all new hires
- Positive attitude and willingness to learn new technologies