Job Description
Join TechNova Solutions' award-winning customer support team! We're seeking motivated individuals with no prior experience to provide exceptional service to our tech clients. Our comprehensive 6-week paid training program will equip you with industry-leading tools and techniques. Enjoy competitive benefits, flexible scheduling options, and a vibrant downtown Seattle workspace. Perfect for recent graduates or career-changers looking to break into the tech industry.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Document interactions accurately in our CRM system
- Collaborate with technical teams to resolve complex issues
- Meet daily performance metrics for response time and resolution rate
- Identify opportunities to improve customer experience
- Participate in weekly team training sessions
- Adhere to company security protocols for sensitive data
Qualifications
- No experience required – we provide full training!
- High school diploma or equivalent required
- Strong communication skills (written and verbal)
- Ability to multitask in a fast-paced environment
- Basic computer literacy and typing proficiency
- Customer-focused mindset with problem-solving aptitude
- Must be authorized to work in the United States
- Reliable transportation to downtown Seattle office