Job Description
Launch your career with Minneapolis Innovations Inc.! We're seeking motivated Entry-Level Customer Support Specialists to join our dynamic team. No prior experience required—just a passion for helping others and a desire to grow with us. Enjoy competitive pay, comprehensive training, and a supportive work environment in the heart of Minneapolis. Perfect for recent graduates or career changers looking to build professional skills.
Why Join Us?
- Industry-leading onboarding program
- Career advancement opportunities
- Health benefits and 401(k) matching
- Modern downtown Minneapolis office
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve technical issues using knowledge base resources
- Document interactions in CRM systems
- Collaborate with senior team members for complex cases
- Meet daily performance metrics for response times
- Participate in weekly training sessions
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (required)
- Excellent verbal and written communication skills
- Basic computer proficiency (typing, browsers, email)
- Strong problem-solving abilities
- Ability to work in a fast-paced environment
- Positive attitude and customer-first mindset
- Willingness to learn new technologies
- Reliable transportation to downtown office