Job Description
Join our dynamic Seattle team as an Entry-Level Customer Support Specialist! We're seeking motivated individuals to deliver exceptional service and drive customer satisfaction. This immediate hire opportunity offers comprehensive training and career growth in a fast-paced tech environment.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with professionalism
- Document interactions accurately in CRM systems
- Collaborate with technical teams to troubleshoot complex issues
- Identify opportunities for process improvements
- Meet daily performance metrics for response times and resolution rates
- Contribute to knowledge base development
Qualifications
- High school diploma or equivalent (degree preferred)
- 0-2 years customer service experience
- Exceptional written and verbal communication skills
- Proficiency with Microsoft Office and web-based tools
- Strong problem-solving abilities
- Ability to work flexible shifts including weekends
- Valid Washington State ID