Job Description
Are you looking for an entry level job in Pennsylvania? Apex Innovations is seeking a motivated Customer Support Representative to join our dynamic team in Philadelphia. We don't just hire employees; we build careers.
As a top-tier recruiting firm, we are committed to finding talent that thrives in a fast-paced environment. This role offers a fantastic opportunity to develop your communication skills and grow your professional network.
Responsibilities
- Assist customers via phone, email, and live chat to resolve inquiries efficiently.
- Document customer interactions and feedback accurately in our CRM system.
- Identify opportunities to upsell products and services to new and existing clients.
- Collaborate with the sales and technical teams to ensure customer satisfaction.
- Participate in daily training sessions to stay updated on product knowledge.
Qualifications
- High school diploma or GED required; Bachelor’s degree is a plus.
- Previous customer service or retail experience is preferred but not mandatory.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
- A positive attitude and a willingness to learn.