Job Description
Join Our Team as an Entry-Level Customer Support Associate
Are you looking to start your career in a dynamic, fast-paced environment? Austin Tech Solutions is currently hiring Entry-Level Customer Support Representatives in Austin, TX. We offer comprehensive training, competitive pay, and a clear pathway for career advancement. No prior experience is necessary—just a great attitude and a willingness to learn.
As a member of our support team, you will be the first point of contact for our clients, ensuring they receive the highest quality service. We are looking for passionate individuals ready to grow with us in the heart of Texas.
Why Choose Us?
- Competitive Pay: Starting at $18/hr with performance bonuses.
- Full Benefits: Medical, dental, and vision insurance from day one.
- No Experience Required: We provide hands-on training and mentorship.
- Career Growth: Numerous opportunities for promotion to Team Lead and Management roles.
- Modern Office: Located in the vibrant downtown Austin tech district.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer issues and complaints with empathy and efficiency.
- Learn and utilize our internal CRM software to track customer interactions.
- Collaborate with cross-functional teams to improve service processes.
- Accurately document customer feedback and account information.
- Participate in daily training sessions to enhance product knowledge and soft skills.
Qualifications
- High school diploma or GED required.
- Basic computer literacy and typing skills.
- Strong verbal and written communication skills.
- Ability to work in a fast-paced, team-oriented environment.
- Reliable internet connection and home office setup (if remote).
- A positive attitude and a genuine desire to help others succeed.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer issues and complaints with empathy and efficiency.
- Learn and utilize our internal CRM software to track customer interactions.
- Collaborate with cross-functional teams to improve service processes.
- Accurately document customer feedback and account information.
- Participate in daily training sessions to enhance product knowledge and soft skills.
Qualifications
- High school diploma or GED required.
- Basic computer literacy and typing skills.
- Strong verbal and written communication skills.
- Ability to work in a fast-paced, team-oriented environment.
- Reliable internet connection and home office setup (if remote).
- A positive attitude and a genuine desire to help others succeed.