Job Description
Are you looking to kickstart your career in a dynamic environment?
We are seeking a motivated Entry Level Customer Support Associate to join our fast-paced team in London. This is a fantastic opportunity for recent graduates or individuals seeking a flexible part-time role with growth potential. You will be the first point of contact for our clients, ensuring exceptional service and resolving inquiries efficiently.
Why Join Us?
- No Experience Required: We provide comprehensive training to get you up to speed.
- Flexible Hours: Perfect for students or those looking for work-life balance.
- Modern Office: Located in the heart of London with a supportive team culture.
Responsibilities
- Handle inbound and outbound customer inquiries via phone and email in a professional and courteous manner.
- Assist customers with product information, account queries, and order tracking.
- Document all customer interactions accurately in our CRM system.
- Identify customer needs and provide appropriate solutions or escalate complex issues to the senior team.
- Collaborate with the sales and technical teams to ensure a seamless customer experience.
- Participate in team meetings and training sessions to continuously improve service standards.
Qualifications
- High school diploma or equivalent (Bachelor's degree is a plus).
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-centric attitude.
- Ability to work independently and manage time effectively in a part-time role.
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Reliable internet connection and a quiet workspace.