Job Description
We are urgently hiring for dynamic Entry Level Customer Support Associates to join our growing team in London. At TechNova, we believe in nurturing talent and providing a clear roadmap for career advancement. If you are a motivated individual looking to kickstart your career in the tech industry, this is the perfect opportunity for you.
We offer a competitive salary, comprehensive training, and a supportive work environment. No prior experience is required; we will teach you everything you need to know to succeed.
Responsibilities
- Handle a high volume of incoming customer inquiries via phone, email, and live chat.
- Diagnose and troubleshoot basic technical issues to ensure client satisfaction.
- Update and maintain accurate customer records in our CRM system.
- Collaborate with senior team members to learn best practices and improve service delivery.
- Identify trends in customer feedback to suggest process improvements.
- Assist in the onboarding and training of new hires within the department.
- Ensure all communication adheres to company standards and compliance regulations.
Qualifications
- Valid UK work authorization (Right to Work).
- High school diploma or equivalent qualification.
- Strong communication skills with the ability to explain complex concepts simply.
- Proficient in using Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work in a fast-paced, target-driven environment.
- Enthusiastic attitude and a willingness to learn new technologies.