Job Description
Are you ready to kickstart your career in a dynamic environment? Apex Solutions Ltd. is looking for enthusiastic and reliable Entry Level Customer Support Assistants to join our part-time team in London. We offer a fantastic opportunity for individuals looking to gain valuable experience in a fast-paced corporate setting while enjoying the flexibility of part-time hours.
In this role, you will be the friendly voice and face of our company, ensuring our clients receive top-tier service. We provide comprehensive training and a supportive culture to help you grow professionally.
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat with a focus on speed and accuracy.
- Resolve customer issues and complaints in a professional and empathetic manner.
- Document all customer interactions and feedback in our CRM system.
- Collaborate with the team to improve service processes and customer satisfaction.
- Assist in maintaining a clean and organized workspace.
- Learn and utilize our internal software tools effectively.
Qualifications
- No prior experience required – we provide full training!
- High school diploma or equivalent qualification.
- Strong written and verbal communication skills in English.
- Basic computer literacy and proficiency with Microsoft Office Suite.
- A positive attitude and a willingness to learn new skills.
- Ability to work flexible hours, including weekends, as required.