Job Description
Are you looking to kickstart your career in customer service? Apex Digital Solutions is currently seeking a motivated Entry Level Customer Support Assistant to join our dynamic team in London. We believe in nurturing talent and do not require prior experience—just a strong willingness to learn and a positive attitude.
As an Entry Level Support Assistant, you will play a crucial role in maintaining our reputation for excellent service. You will be trained to handle customer inquiries, troubleshoot common issues, and contribute to a collaborative team environment. This is an ideal opportunity for recent graduates or anyone looking to switch careers into the tech industry.
Responsibilities
- Respond to incoming customer inquiries via email, live chat, and phone support.
- Learn and utilize our internal CRM software to manage customer accounts.
- Assist in troubleshooting basic technical issues and escalating complex cases to senior agents.
- Collaborate with the product team to provide feedback on common user pain points.
- Participate in daily training workshops to enhance product knowledge and soft skills.
- Document all customer interactions and resolutions accurately in the support ticket system.
Qualifications
- Must be legally authorized to work in the United Kingdom.
- No prior customer service experience is required; full training will be provided.
- Excellent written and verbal communication skills with a professional demeanor.
- Basic computer proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- A reliable internet connection and a dedicated workspace.
- Strong problem-solving skills and a proactive approach to learning new software.