Job Description
Transform your career with our comprehensive paid training program! CareerLaunch NYC is seeking motivated individuals for entry-level Customer Success Specialist roles in Manhattan. No prior experience required – we provide all necessary training to launch your professional journey. Join our dynamic team and start making an impact tomorrow.
Why Join Us?
• 100% paid onboarding training
• Career advancement opportunities
• Collaborative, supportive environment
• Direct hire potential after training
• Competitive benefits package
Responsibilities
- Master company products/services through immersive training modules
- Build and maintain client relationships via phone, email, and chat
- Document client interactions and track metrics in CRM systems
- Collaborate with cross-functional teams to resolve client issues
- Identify upsell opportunities and contribute to revenue growth
- Participate in ongoing skill development workshops
- Support team performance goals with proactive problem-solving
Qualifications
- High school diploma or equivalent (college graduates encouraged)
- Strong written and verbal communication skills
- Basic computer proficiency and willingness to learn new systems
- Customer service mindset with empathy and patience
- Ability to work independently and as part of a team
- Reliable transportation to Manhattan office
- Openness to feedback and continuous learning
- Positive attitude and professional demeanor