Job Description
Join GrowthOak Solutions and kickstart your career in tech! We're seeking motivated Entry Level Customer Success Specialists to join our dynamic Oakland team tomorrow. As a rapidly scaling SaaS company, we provide hands-on training and growth opportunities for recent graduates and career changers. Enjoy a collaborative environment in downtown Oakland with competitive benefits and a clear path to advancement.
Responsibilities
- Manage client relationships through proactive communication and support
- Resolve technical inquiries and troubleshoot product issues
- Document client interactions and maintain CRM records
- Collaborate with engineering teams to relay client feedback
- Conduct onboarding sessions for new clients
- Identify upsell opportunities and support revenue growth
- Participate in weekly team training sessions
Qualifications
- Associate's degree or equivalent experience (recent graduates welcome)
- Basic proficiency with CRM software (Salesforce preferred)
- Strong written and verbal communication skills
- Ability to troubleshoot technical issues methodically
- Customer service mindset with problem-solving aptitude
- Comfortable working in a fast-paced startup environment
- Valid California driver's license (for occasional client meetings)
- Proficient with Microsoft Office Suite