Job Description
Launch Your Career in Tampa with Paid Training! Tampa Bay Innovations Group is urgently seeking motivated Entry-Level Customer Success Specialists to join our dynamic team. No prior experience required—we provide comprehensive paid training to equip you with the skills needed to excel. This full-time role offers competitive compensation, career advancement opportunities, and a collaborative work environment in the heart of downtown Tampa. If you're a quick learner with a passion for helping others, this is your chance to grow with us!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Master company products/services through structured training modules
- Resolve customer inquiries with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with senior team members to optimize workflows
- Identify upsell opportunities to enhance customer value
- Participate in weekly performance reviews and coaching sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- Excellent verbal/written communication skills
- Strong problem-solving abilities with attention to detail
- Proficient in basic computer applications (MS Office, email)
- Adaptable learner with willingness to master new technologies
- Positive attitude and team-oriented mindset
- Reliable transportation to our Tampa headquarters
- Must pass background check and drug screening