Job Description
Are you looking for an exciting opportunity to kickstart your career in North Carolina? Apex Solutions Inc. is seeking a motivated Entry-Level Customer Success Representative to join our dynamic team in Charlotte. We offer a flexible part-time schedule that allows you to work around your life while gaining valuable experience in a fast-paced tech environment.
As a key member of our support team, you will be the first point of contact for our clients, ensuring their needs are met with excellence. We believe in promoting from within, making this the perfect role for ambitious individuals looking to grow their skillset.
Responsibilities
- Assist clients with product inquiries and account setup via phone and email.
- Log and track customer feedback and issues in our CRM system.
- Collaborate with the sales and technical teams to resolve complex client problems.
- Conduct data entry and maintain accurate client records.
- Participate in weekly team training sessions and workshops.
- Support promotional events and community outreach programs in the Charlotte area.
Qualifications
- High school diploma or GED required; associate or bachelor's degree preferred.
- Strong verbal and written communication skills.
- Basic computer proficiency (Microsoft Office Suite).
- Ability to work independently and as part of a team.
- Reliable internet connection and transportation for occasional on-site meetings.
- Enthusiastic attitude and a willingness to learn new technologies.