Job Description
Are you looking to launch your career in the heart of North Carolina? Apex Digital Solutions is seeking motivated, energetic individuals to join our growing team as Entry Level Customer Success Representatives. We are committed to fostering talent and providing world-class training for those ready to excel in a fast-paced, modern environment.
Located in the vibrant Research Triangle Park (RTP) area, we offer a collaborative culture where your voice matters. Whether you are fresh out of school or looking for a fresh start, this is the perfect opportunity to build a future in customer service and technology.
Why Join Us?
- No Experience Required: We provide comprehensive paid training to get you up to speed.
- Modern Environment: Work in a state-of-the-art office in Raleigh, NC.
- Career Growth: Clear pathways for advancement into management and senior roles.
- Competitive Pay: Earn a competitive salary plus performance bonuses.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat with professionalism and empathy.
- Assist clients in navigating our software solutions and resolving technical issues efficiently.
- Document all customer interactions and account updates in our CRM system accurately.
- Collaborate with the technical support team to escalate complex issues and ensure timely resolution.
- Identify opportunities to upsell products and services to existing clients.
- Maintain a positive and professional demeanor during high-volume periods.
Qualifications
- High school diploma or equivalent (Bachelor's degree a plus).
- Strong written and verbal communication skills.
- Basic computer proficiency (Windows/Mac OS and Microsoft Office Suite).
- A positive attitude and a genuine desire to help others succeed.
- Ability to work flexible hours, including some evenings and weekends.
- Willingness to learn new software and technologies quickly.