Job Description
Launch your career with no experience required! Global Tech Solutions seeks motivated Entry Level Customer Service Associates for our San Jose headquarters. We provide comprehensive training and a supportive environment to help you succeed. Enjoy flexible hours while building valuable skills in a dynamic tech hub. Perfect for students and career changers seeking part-time opportunities with growth potential.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Resolve technical issues and product inquiries
- Document interactions in CRM systems accurately
- Collaborate with cross-functional teams to resolve escalations
- Maintain detailed knowledge of company products and services
- Meet performance metrics for response time and resolution
- Contribute to process improvement initiatives
Qualifications
- No prior experience necessary - training provided
- High school diploma or equivalent required
- Strong verbal and written communication skills
- Basic computer proficiency and typing ability
- Ability to work independently and as part of a team
- Flexible availability including evenings/weekends
- Positive attitude and willingness to learn