Job Description
Ready to launch your career? Apex Support Solutions is hiring Entry Level Customer Success Associates for our Weekend Shift team in Chicago, Illinois.
We are looking for motivated individuals who are eager to learn and grow. We pride ourselves on being an employer that invests in its people. That is why we offer comprehensive, hands-on training for all new hires—no prior experience is necessary.
As a vital member of our weekend team, you will be the face of our brand, ensuring our clients receive the exceptional service they deserve. Join a dynamic environment where your hard work is recognized and rewarded.
What We Offer:
- Full Training Program: Learn the ropes from industry experts.
- Competitive Pay: Starting at $18.00/hr with performance-based bonuses.
- Modern Benefits: Health insurance, paid time off, and career advancement.
- Weekend Schedule: Structured weekend shifts for work-life balance.
Responsibilities
- Provide exceptional customer support via phone, email, and live chat.
- Assist customers with inquiries regarding products and services.
- Process transactions and troubleshoot basic technical issues.
- Maintain accurate records of all customer interactions and account details.
- Collaborate with the support team to resolve escalations efficiently.
- Identify opportunities to upsell products based on customer needs.
Qualifications
- High school diploma or GED required.
- Strong communication skills (verbal and written).
- Ability to work weekends (Saturday and Sunday).
- Basic computer proficiency and typing speed.
- A reliable internet connection and a quiet workspace.
- Self-motivated with a desire to learn.