Job Description
Are you ready to launch your professional career in the heart of Tennessee?
Memphis Digital Solutions is seeking ambitious, driven individuals to join our growing team as Entry Level Customer Success Associates. We are looking for talent that is hungry to learn and ready to grow. We provide comprehensive paid training, mentorship, and a clear path for rapid career advancement.
In this role, you will be the first point of contact for our valued clients, ensuring they have a seamless experience with our software solutions. You will play a critical role in retention and satisfaction, working alongside a team of industry leaders in a dynamic environment.
Why Join Us?
- No prior experience required – we train you from the ground up.
- Competitive starting salary with performance-based bonuses.
- Health, dental, and vision insurance from day one.
- Career growth opportunities into management and leadership roles.
Responsibilities
- Interact with clients via phone, email, and chat to provide information regarding products and services.
- Manage customer accounts and update relevant information in our CRM system.
- Resolve customer inquiries and technical issues with patience and accuracy.
- Identify and assess customers' needs to achieve satisfaction and retention.
- Collaborate with the technical support team to improve service protocols.
- Document all customer interactions and transactions accurately.
Qualifications
- High school diploma or GED is required.
- Strong interpersonal and communication skills.
- Basic computer proficiency and typing skills (30+ wpm).
- Ability to work in a fast-paced, team-oriented environment.
- A positive attitude and willingness to learn new software tools.
- Reliable internet connection and a dedicated workspace.