Job Description
Join CityConnect Solutions as an Entry-Level Customer Specialist and enjoy the stability of weekly pay! We're seeking energetic individuals to deliver exceptional support to our growing client base. This role offers rapid career growth, comprehensive training, and the opportunity to develop valuable skills in communication, problem-solving, and digital tools. Our Oklahoma City team thrives on collaboration and innovation, making this the perfect launchpad for your professional journey.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing and service issues using internal knowledge base and CRM systems
- Document interactions accurately in customer relationship management software
- Collaborate with senior team members to escalate complex cases
- Participate in daily training sessions to master product knowledge
- Meet weekly performance metrics for response time and resolution rate
Qualifications
- High school diploma or equivalent (students encouraged to apply)
- Strong verbal and written communication skills
- Basic proficiency with Microsoft Office and web-based tools
- Ability to multitask in a fast-paced environment
- Positive attitude and willingness to learn new systems
- Reliable transportation to our Oklahoma City office
- No prior experience required – we provide comprehensive training