Job Description
Launch your career with Apex Solutions Group! We're hiring motivated individuals for our Entry Level Customer Specialist role with comprehensive paid training. No experience required – we provide all the tools you need to succeed!
Join our award-winning team in Charlotte, NC, and develop valuable skills in client relations, problem-solving, and digital communication. Our 8-week paid training program covers industry best practices, CRM systems, and customer retention strategies. Enjoy competitive benefits, career advancement opportunities, and a supportive culture that invests in your growth.
What Makes Us Special:
- Full salary during training period
- Clear career progression path
- Modern downtown Charlotte office
- Health/dental/vision benefits
- 401k with company match
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Resolve technical issues using company knowledge base
- Document interactions in CRM system with accuracy
- Collaborate with team to improve service processes
- Meet performance metrics for response time and resolution
- Participate in weekly skill development workshops
- Represent company brand with professionalism and empathy
Qualifications
- High school diploma or equivalent (required)
- Strong verbal/written communication skills
- Basic computer proficiency (MS Office, internet navigation)
- Ability to multitask in fast-paced environment
- Positive attitude and willingness to learn
- No prior experience necessary
- Must pass background check
- Valid NC driver's license (if field visits required)