Job Description
Join Tulsa Connect Solutions as a Flexible Hours Call Center Agent and transform your work-life balance! We're seeking empathetic professionals to deliver exceptional customer support while enjoying adaptable scheduling that fits your lifestyle. Our modern Tulsa facility offers a collaborative environment with competitive compensation, comprehensive training, and opportunities for advancement. Experience the freedom of choosing shifts that align with your personal commitments while making meaningful connections with customers across the nation.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution
- Collaborate with team members to improve service delivery
- Adhere to compliance protocols and security guidelines
- Participate in ongoing training for product updates
Qualifications
- High school diploma or equivalent required
- 1+ years customer service/call center experience preferred
- Exceptional verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Flexible availability to cover various shifts (evenings/weekends)
- Type 40+ WPM with high accuracy
- Resilience under pressure with positive attitude