Job Description
Immediate Hire Opportunity with Paid Training! Join our dynamic team at CityServe Solutions as a Customer Service Representative in Philadelphia. No experience necessary – we provide comprehensive paid training to fast-track your success. Enjoy competitive pay, benefits, and career growth opportunities in a supportive environment.
Why Choose Us? We believe in investing in our people. Our structured training program ensures you gain industry-recognized certifications while earning from day one. Work with Fortune 500 clients in a modern downtown office with flexible scheduling options.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues and service complaints with empathy
- Process transactions and update customer records accurately
- Meet performance metrics for call quality and resolution time
- Collaborate with team members to improve service protocols
- Complete weekly training modules and certification requirements
- Participate in quarterly performance reviews
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication skills in English
- Basic computer proficiency (typing, MS Office)
- Ability to work flexible hours including weekends
- Positive attitude and problem-solving mindset
- No prior experience required – training provided!
- Must pass background check and drug screening
- Reliable transportation to downtown Philadelphia office