Job Description
Are you looking for an exciting opportunity in the heart of Oakland? Pacific Heights Support is currently seeking motivated Entry-Level Customer Service Associates to join our dynamic team.
We value passion, dedication, and the desire to learn. This is a fantastic opportunity for students or anyone looking to kickstart their career in the tech support industry. Work in a collaborative environment where your voice matters and your growth is our priority.
Why Join Us?
- Competitive hourly pay.
- Flexible scheduling to fit your lifestyle.
- Comprehensive training and mentorship programs.
- Opportunity for career advancement within the company.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat in a professional and timely manner.
- Utilize CRM software to log interactions and update customer records accurately.
- Resolve customer issues and complaints with patience and empathy, ensuring high satisfaction rates.
- Collaborate with the support team to improve service protocols and customer experience.
- Assist in training new hires and sharing best practices with the team.
- Provide accurate product and service information to assist customers in making informed decisions.
Qualifications
- High school diploma or equivalent; some college preferred.
- Strong verbal and written communication skills.
- Basic computer literacy and experience with office software or CRM systems.
- A positive attitude and a strong willingness to learn new technologies.
- Ability to work part-time hours (20-30 hours per week).
- Must be reliable and able to work weekends or evenings as needed.