Job Description
Join our dynamic team immediately! Urban Solutions Inc. is seeking passionate entry-level professionals to launch their careers in customer service. No experience required – we provide comprehensive training and a supportive environment. Enjoy competitive pay, benefits, and growth opportunities in Milwaukee's thriving business district.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service processes
- Meet performance metrics including response time and satisfaction scores
Qualifications
- High school diploma or equivalent (some college preferred)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and adaptability
- Basic computer proficiency with Microsoft Office
- Positive attitude and willingness to learn
- Ability to work flexible shifts including weekends