Job Description
Join our dynamic team at Boston Support Solutions and kickstart your career with no prior experience required! We're seeking motivated individuals for our entry-level customer service positions offering weekly pay and comprehensive training. Enjoy a supportive work environment, flexible scheduling, and opportunities for growth within our rapidly expanding company.
As a Customer Service Specialist, you'll be the face of our brand, assisting clients with inquiries, resolving issues, and ensuring exceptional experiences. We provide all necessary training, so bring your enthusiasm and willingness to learn!
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to ensure seamless service
- Meet weekly performance metrics for quality and speed
- Participate in ongoing training sessions
- Maintain positive brand representation in all communications
Qualifications
- No prior experience required - training provided!
- High school diploma or equivalent (GED accepted)
- Strong communication skills and active listening
- Basic computer proficiency (typing 25+ WPM)
- Ability to work flexible shifts (including weekends)
- Problem-solving mindset with attention to detail
- Reliable transportation to downtown Boston office
- Positive attitude and team-player mentality