Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist and enjoy the stability of weekly pay! Perfect for recent graduates or career changers, this role offers comprehensive training and growth opportunities in Houston's thriving business district. We value fresh perspectives and provide a supportive environment where you can build lasting skills while earning consistently every week.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and resolve billing discrepancies efficiently
- Update customer records in CRM systems with accuracy and attention to detail
- Collaborate with cross-functional teams to ensure seamless service delivery
- Meet daily performance metrics including call volume and resolution targets
- Participate in ongoing product knowledge training sessions
- Identify opportunities for process improvements and suggest solutions
Qualifications
- High school diploma or equivalent; college graduates encouraged to apply
- 0-2 years of customer service experience (internships count!)
- Excellent verbal communication and active listening skills
- Strong typing proficiency (40+ WPM) and basic computer literacy
- Ability to work in a fast-paced environment with minimal supervision
- Positive attitude and willingness to learn new systems
- Reliable transportation and punctuality
- Must pass pre-employment background check