Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist where your enthusiasm matters more than experience! Coastal Support Solutions is urgently hiring motivated individuals to deliver exceptional service to our clients. We provide comprehensive training and career growth opportunities in a supportive environment. Perfect for recent graduates or career changers looking to start in the thriving Virginia Beach tech and service sector.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Process orders and resolve billing discrepancies efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex issues
- Adhere to company protocols and compliance standards
- Participate in ongoing training sessions
- Identify opportunities to improve customer experience
Qualifications
- No prior experience required – we train from day one!
- High school diploma or equivalent (students welcome)
- Strong communication skills and positive attitude
- Basic computer proficiency and typing ability
- Ability to work in a fast-paced environment
- Reliable internet connection for remote tasks
- Passion for helping others and problem-solving
- Must pass background check