Job Description
Join our dynamic team at Urban Solutions Inc. as an Entry-Level Customer Service Specialist! We're urgently hiring motivated individuals in Boston with no prior experience to deliver exceptional client experiences. This full-time position offers comprehensive training, career growth opportunities, and a collaborative environment in the heart of downtown Boston. If you're passionate about helping others and eager to start your career, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve customer concerns using established protocols and escalation procedures
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service processes
- Meet daily performance metrics for response times and resolution rates
- Participate in ongoing training sessions to enhance product knowledge
- Support cross-functional projects as needed
Qualifications
- No prior experience required - we provide comprehensive training
- High school diploma or equivalent required
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency with basic computer applications
- Ability to work in a fast-paced environment
- Positive attitude and willingness to learn
- Valid authorization to work in the United States