Job Description
Are you ready to launch your career in the tech industry?
Apex Digital Solutions is urgently hiring Entry Level Customer Service Representatives and Technical Support Specialists in Wichita, KS. We believe in rewarding ambition, not just experience. If you are looking for a high-growth opportunity with comprehensive training, we want to meet you.
We are seeking motivated individuals to join our dynamic team and provide top-tier support to our clients. Whether you are entering the workforce for the first time or looking for a fresh start, we provide the roadmap to success.
Responsibilities
- Assist customers with inquiries via phone, email, and live chat.
- Diagnose and troubleshoot basic technical issues for clients.
- Document all customer interactions and resolutions accurately in the CRM system.
- Collaborate with senior staff to learn advanced technical protocols.
- Maintain a professional and positive demeanor during high-volume periods.
- Stay updated on product features and company policies to provide accurate information.
- Identify opportunities to upsell or cross-sell relevant services.
Qualifications
- High school diploma or GED equivalent required.
- Strong verbal and written communication skills.
- Basic computer literacy and internet navigation skills.
- A reliable computer and high-speed internet connection (for hybrid role).
- Willingness to undergo paid training programs.
- A proactive attitude and a desire to learn new technologies.
- Ability to work flexible hours, including evenings and weekends.