Job Description
Immediate opportunity for career changers and recent graduates! Join our dynamic team as an Entry-Level Customer Service Specialist in Washington DC. No prior experience required – we provide comprehensive training to set you up for success. This urgent hiring position offers competitive pay, growth opportunities, and a collaborative work environment in the heart of the nation's capital.
At Capital Connect Solutions, we believe everyone deserves a fresh start. Our 6-week paid training program will equip you with essential skills in communication, problem-solving, and client management. Enjoy benefits including health insurance, paid time off, and professional development from day one.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently using our proprietary CRM system
- Document interactions accurately in our customer database
- Collaborate with team members to ensure seamless service delivery
- Participate in ongoing training sessions to enhance product knowledge
- Meet daily performance metrics for response time and resolution rate
- Contribute to process improvement initiatives
Qualifications
- No prior experience required – we train all new hires
- High school diploma or equivalent (currently enrolled students welcome)
- Excellent verbal communication skills in English
- Basic computer proficiency and typing ability (30+ WPM)
- Strong problem-solving abilities and customer-first mindset
- Ability to work flexible hours including occasional weekends
- Passion for helping others and learning new technologies
- Must be authorized to work in the United States