Job Description
Launch your career with Baltimore City Solutions! We're urgently hiring motivated entry-level Customer Service Specialists to join our dynamic team. No experience required—comprehensive training provided. If you're a people person with strong communication skills and a passion for helping others, this is your golden opportunity to grow professionally while making an impact in our community. Join us now and start your journey toward career success!
Responsibilities
- Respond promptly to customer inquiries via phone, email, and chat channels
- Resolve customer issues efficiently using our CRM system
- Document interactions and maintain accurate customer records
- Collaborate with team members to ensure seamless service delivery
- Meet performance metrics for response time and resolution rate
- Participate in ongoing training programs to enhance skills
- Support marketing initiatives through customer feedback collection
Qualifications
- High school diploma or equivalent (required)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Basic computer proficiency with Microsoft Office Suite
- Ability to work flexible hours including weekends
- Positive attitude and willingness to learn new systems
- Valid U.S. work authorization
- No prior experience necessary—training provided