Job Description
Join our dynamic team at Apex Solutions Group as an Entry-Level Customer Service Specialist! We're urgently hiring motivated individuals in Charlotte, NC with no prior experience required. If you're passionate about helping others and eager to start your career, this is your opportunity to grow with a leading provider of innovative business solutions. Enjoy comprehensive training, a supportive work environment, and competitive benefits while making a real impact on our clients' experiences.
What We Offer:
- Full-time position with immediate start
- 40 hours per week with flexible scheduling options
- Health, dental, and vision insurance
- 401(k) with company matching
- Paid time off and holidays
- Ongoing professional development
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues and escalate complex cases to senior team members
- Document interactions accurately in our CRM system
- Collaborate with team members to ensure consistent service delivery
- Meet daily performance metrics including call volume and resolution times
- Participate in ongoing training to enhance product knowledge and service skills
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college students welcome)
- No prior experience required - we provide comprehensive training
- Strong communication and interpersonal skills
- Basic computer proficiency and typing ability
- Ability to multitask in a fast-paced environment
- Positive attitude and willingness to learn
- Must be authorized to work in the United States
- Reliable transportation to our Charlotte office