Job Description
Join our award-winning team as a Customer Service Specialist and launch your career in New York City! We're seeking motivated individuals with no prior experience – comprehensive paid training is provided. As a key member of our client success team, you'll receive industry-leading coaching in communication, problem-solving, and CRM systems. Our supportive environment offers clear growth pathways to leadership roles within 12 months. Enjoy competitive benefits including health insurance, 401(k) matching, and daily team lunches.
Responsibilities
- Delocate exceptional customer experiences via phone, email, and chat
- Master our proprietary CRM software through structured training
- Resolve client inquiries with empathy and efficiency
- Collaborate with senior team members on complex cases
- Document interactions in our client management system
- Participate in weekly skill-building workshops
- Contribute to team performance metrics
Qualifications
- No experience required – training provided
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Ability to learn new technologies quickly
- Positive attitude and team-oriented mindset
- Basic computer literacy
- Authorization to work in the United States
- Availability for weekday training (9am-5pm)