Job Description
Join our dynamic team in New York City! We're urgently hiring motivated individuals for entry-level customer service positions with comprehensive training provided. No experience necessary – we'll equip you with all the tools to succeed in a fast-paced environment. Enjoy competitive benefits, career growth opportunities, and a supportive workplace culture.
Why Join Us?
- Free industry-leading training program
- Clear advancement path to team lead/supervisor roles
- Health, dental, and vision insurance after 90 days
- 401(k) with company matching
- Paid time off and company holidays
Responsibilities
- Handle customer inquiries via phone, email, and chat
- Resolve service issues with empathy and efficiency
- Document interactions in CRM systems
- Collaborate with team members to improve processes
- Meet performance metrics for resolution times
- Participate in ongoing training sessions
- Contribute to team quality improvement initiatives
Qualifications
- High school diploma or equivalent required
- Excellent communication skills (verbal/written)
- Basic computer proficiency (MS Office, CRM systems)
- Strong problem-solving abilities
- Ability to work flexible shifts (including weekends)
- Customer-focused mindset
- Willingness to learn new technologies
- Team player attitude