Job Description
Join our dynamic team in Jacksonville, FL as an Entry-Level Customer Service Specialist! We're urgently hiring motivated individuals with no prior experience – comprehensive training will be provided. This is your opportunity to launch a rewarding career in customer support while gaining industry-recognized skills. Enjoy competitive pay, growth opportunities, and a supportive environment designed for success.
Why Join Us?
- Free paid training program covering communication, CRM tools, and problem-solving
- Clear career advancement path to team lead and specialist roles
- Comprehensive benefits package including health insurance and 401(k)
- Modern downtown Jacksonville office with flexible work arrangements
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Master company systems during paid training period (4 weeks)
- Resolve customer inquiries and issues efficiently
- Document interactions accurately in CRM database
- Collaborate with team members to improve service quality
- Meet performance metrics for response times and satisfaction
- Participate in ongoing skill development sessions
Qualifications
- No experience required – we provide all necessary training
- High school diploma or equivalent (GED accepted)
- Strong verbal communication skills
- Basic computer proficiency (typing, internet navigation)
- Positive attitude and eagerness to learn
- Ability to work 40 hours/week (Monday-Friday, 9am-5pm)
- Pass background check and drug screen