Job Description
Join our award-winning team in Washington D.C. as an Entry-Level Customer Service Specialist! We're urgently hiring motivated individuals with no prior experience and providing comprehensive paid training to launch your career. This is your opportunity to develop professional skills in a supportive environment while serving diverse clients across the nation. Enjoy competitive benefits, career advancement pathways, and a vibrant downtown location.
Why Apply?
- Free industry certification upon completion of training
- 401(k) matching program
- Health/dental/vision benefits after 90 days
- Paid time off from day one
- Monthly performance bonuses
Responsibilities
- Delocate inbound/outbound calls and digital communications with professionalism
- Resolve client inquiries using proprietary CRM systems
- Document interactions accurately in Salesforce database
- Collaborate with team members to resolve complex issues
- Adhere to compliance protocols for sensitive data handling
- Participate in weekly skills development workshops
- Contribute to team performance goals
Qualifications
- No experience required – we provide all training!
- High school diploma or equivalent (GED accepted)
- Strong verbal communication skills
- Basic computer literacy (Microsoft Office)
- Ability to work flexible shifts including weekends
- Pass background check and drug screening
- Must be authorized to work in the United States
- Positive attitude and eagerness to learn