Job Description
Launch your career with industry-leading training at Growth Dynamics Inc.! We're seeking motivated Entry-Level Customer Service Specialists to join our San Antonio team. No prior experience required—comprehensive paid training will equip you with essential skills in communication, conflict resolution, and CRM systems. Enjoy a supportive environment with career advancement opportunities and competitive benefits including health insurance, 401(k) matching, and paid time off.
Responsibilities
- Delocate exceptional customer support via phone, email, and chat
- Resolve inquiries using Zendesk and Salesforce platforms
- Document interactions accurately in CRM systems
- Collaborate with team to improve service processes
- Meet monthly performance metrics (CSAT, resolution time)
- Participate in ongoing training and skill development
Qualifications
- High school diploma or equivalent required
- Basic computer proficiency (typing, internet navigation)
- Strong verbal communication skills
- Ability to work flexible shifts (including weekends)
- Passion for helping others and learning new skills
- Must pass background check and drug screening