Job Description
Join Detroit's fastest-growing customer service team! We're seeking motivated individuals with no prior experience to launch their careers in our comprehensive training program. As an Entry-Level Customer Service Specialist, you'll receive paid hands-on training to master industry-leading tools and techniques while supporting Fortune 500 clients.
What We Offer:
- 4-week paid training program with certification
- Career advancement opportunities to leadership roles
- Comprehensive health benefits (Day 1 eligibility)
- Tuition reimbursement for continued education
- Flexible hybrid work schedule post-training
Responsibilities
- Respond to customer inquiries via phone, email, and chat channels
- Utilize CRM software to document interactions and track resolutions
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics (CSAT, response times)
- Participate in continuous improvement initiatives
- Maintain detailed knowledge of product/service offerings
- Represent company values in all customer interactions
Qualifications
- High school diploma or equivalent (required)
- Strong verbal/written communication skills
- Basic computer proficiency (MS Office suite)
- Ability to thrive in team-based environments
- Willingness to learn new technologies and processes
- Customer-focused mindset with problem-solving aptitude
- Authorization to work in the United States
- No prior experience required