Job Description
Join MetroCorp Financial Services as an Entry-Level Customer Service Specialist and launch your career in finance! We provide comprehensive paid training for motivated individuals ready to excel in a dynamic environment. No prior experience required – just your drive to learn and grow with us. This immediate hire position offers competitive compensation, benefits, and clear advancement pathways in the heart of NYC.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Process transactions and resolve account inquiries efficiently
- Utilize CRM systems to maintain accurate client records
- Collaborate with cross-functional teams to resolve complex issues
- Adhere to financial compliance regulations and security protocols
- Continuously improve product knowledge through ongoing training
- Contribute to team performance metrics and customer satisfaction goals
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong verbal communication and active listening skills
- Ability to learn technical systems quickly with provided training
- Customer-focused mindset with problem-solving aptitude
- Proficient in Microsoft Office applications
- Reliable attendance and punctuality required
- Must pass background check and pre-employment assessment
- Authorization to work in the United States