Job Description
Launch your career with industry-leading training! Innovate Solutions Group is seeking motivated individuals for our paid Customer Service Specialist program in Charlotte. No prior experience required – we provide comprehensive hands-on training to transform you into a customer service professional. Join our dynamic team and gain valuable skills in communication, problem-solving, and CRM systems while enjoying competitive pay and growth opportunities.
What We Offer:
- 4-week paid training program
- Full-time position with benefits (health insurance, 401k)
- Career advancement paths
- Modern downtown Charlotte office
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues using CRM tools and knowledge base
- Document interactions accurately in company systems
- Collaborate with team to improve service processes
- Meet performance metrics for call quality and resolution time
- Participate in ongoing skill development workshops
Qualifications
- No prior experience required – training provided
- High school diploma or equivalent
- Strong communication and active listening skills
- Basic computer proficiency (typing, web navigation)
- Positive attitude and willingness to learn
- Ability to work flexible hours (including weekends)
- Pass background check and drug screen