Job Description
Join our award-winning team in Washington DC with no experience required! We're hiring motivated individuals for our fully paid training program starting immediately. As a Customer Service Specialist, you'll represent top federal contractors and gain industry-recognized certifications. Enjoy same-week pay, comprehensive benefits, and career advancement opportunities. Our 2-week onboarding ensures you're confident and ready to succeed.
Responsibilities
- Delocate exceptional customer support via phone, email, and chat
- Master proprietary CRM systems during paid training
- Resolve client inquiries with empathy and efficiency
- Document interactions in compliance with federal guidelines
- Collaborate with cross-functional teams for seamless service
- Meet performance metrics in call quality and resolution time
- Support special projects during peak seasons
Qualifications
- High school diploma or equivalent (college preferred)
- No prior experience required – training provided
- Strong communication and problem-solving skills
- Ability to type 30+ WPM with 95% accuracy
- Must pass background check and drug screening
- Flexibility to work rotating shifts (8am-6pm)
- Professional demeanor and team player mentality
- U.S. citizenship required for federal contracts