Job Description
Start your career tomorrow in Boston! No experience needed! Join our dynamic team as an Entry-Level Customer Service Specialist and receive comprehensive paid training. We're seeking motivated individuals ready to launch their professional journey in a supportive environment with growth opportunities.
As a cornerstone of our client experience team, you'll handle inquiries, resolve issues, and build lasting relationships. Perfect for recent graduates or career changers, this role offers structured mentorship, competitive benefits, and a clear path to advancement.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve service issues using our proprietary CRM system and knowledge base
- Document interactions accurately in Salesforce while maintaining data integrity
- Collaborate with cross-functional teams to resolve complex customer needs
- Meet key performance metrics including response time and resolution rate
- Participate in weekly coaching sessions to enhance product knowledge
- Identify opportunities for process improvements and share feedback
Qualifications
- High school diploma or equivalent; college graduates encouraged to apply
- No prior experience required – comprehensive training provided
- Exceptional communication skills and active listening abilities
- Proficiency with Microsoft Office Suite (Outlook, Excel, Word)
- Ability to work in a fast-paced environment with competing priorities
- Strong problem-solving mindset and attention to detail
- Reliable transportation to our downtown Boston office
- Passion for helping others and commitment to continuous learning