Job Description
Join Coastal Solutions Group's dynamic team as an Entry-Level Customer Service Specialist! We're urgently hiring motivated individuals in Virginia Beach with no prior experience required. This is your opportunity to launch a rewarding career in a supportive environment where your growth is prioritized. Enjoy competitive pay, comprehensive training, and benefits including health insurance and paid time off. Our company culture celebrates innovation and teamwork, making it the perfect place to develop professional skills while making a tangible impact on our clients' experiences.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Process orders, returns, and service requests using our proprietary CRM system
- Document all customer interactions accurately in our database for quality assurance
- Collaborate with senior team members to resolve complex customer issues
- Participate in ongoing training to enhance product knowledge and service techniques
- Contribute to team goals by meeting performance metrics for response times and resolution rates
Qualifications
- No prior experience required - comprehensive training provided
- High school diploma or equivalent (GED accepted)
- Strong written and verbal communication skills
- Basic computer literacy with ability to learn new software quickly
- Positive attitude and willingness to work in a fast-paced environment
- Reliable transportation to our Virginia Beach headquarters
- Ability to stand for extended periods during shift rotations