Job Description
Launch your career with Urban Growth Solutions! We're seeking enthusiastic Entry Level Customer Service Specialists to join our dynamic team in Atlanta. No experience is required – we provide comprehensive training to help you succeed. This part-time role offers flexible scheduling, competitive pay, and growth opportunities within our supportive environment. If you're a people person with a passion for helping others, apply today and start your journey with us!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Assist customers with product information, order status, and account management
- Document interactions and maintain accurate records in our CRM system
- Collaborate with team members to resolve complex customer issues
- Follow established protocols to ensure quality service delivery
- Continuously develop product knowledge and customer service skills
- Meet performance metrics for response time and customer satisfaction
Qualifications
- No prior experience required; we welcome recent graduates and career changers
- High school diploma or equivalent (current students welcome)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and customer-focused mindset
- Basic computer proficiency with internet navigation
- Reliability and punctuality with strong work ethic
- Positive attitude and willingness to learn new skills
- Ability to work in a fast-paced, team-oriented environment