Job Description
Join Fort Worth Solutions Inc. and launch your career with our comprehensive paid training program! We're seeking motivated individuals for our entry-level Customer Service Specialist positions on the night shift. Work remotely while supporting Fortune 500 clients with exceptional service. No prior experience required—we invest in your growth with hands-on training, mentorship, and clear career advancement pathways. Enjoy competitive pay, flexible scheduling, and a supportive virtual team environment. This is your opportunity to build a stable career in the thriving Fort Worth tech sector without leaving home.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve technical issues and process transactions using CRM software
- Maintain detailed customer records and document interactions in compliance protocols
- Meet/exceed performance metrics including CSAT scores and resolution efficiency
- Collaborate with cross-functional teams to escalate complex issues
- Complete ongoing training modules to enhance product knowledge and service skills
- Participate in team meetings and knowledge-sharing sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- No experience required—paid training provided for all candidates
- Exceptional verbal/written communication skills in English
- Ability to work independently during night shifts (10 PM - 6 AM CT)
- Proficient with basic computer applications and internet navigation
- Reliable high-speed internet connection and quiet workspace
- Strong problem-solving abilities and customer-first mindset
- Must be authorized to work in the United States