Job Description
Launch your career with comprehensive paid training and zero experience required! Jacksonville Career Institute is seeking motivated individuals for our Entry-Level Customer Service Specialist program. Join our award-winning team in sunny Florida where we invest in your growth through industry-leading training programs. Enjoy competitive compensation, full benefits, and a clear path to advancement in the dynamic customer service field.
Why Join Us?
- PAID TRAINING: 4-week intensive program covering CRM systems, conflict resolution, and industry best practices
- CAREER GROWTH: Clear advancement opportunities to team lead and supervisor roles
- BENEFITS PACKAGE: Health insurance, 401(k) matching, and paid time off
- INCLUSIVE CULTURE: Diverse, supportive workplace with mentorship programs
Responsibilities
- Delocate exceptional customer support via phone, email, and chat channels
- Maintain accurate customer records in Salesforce CRM systemResolve billing inquiries and technical troubleshooting
- Collaborate with cross-functional teams to improve service processes
- Meet performance metrics for response time and customer satisfaction
- Participate in ongoing training to enhance product knowledge
Qualifications
- NO EXPERIENCE REQUIRED - We train motivated beginners
- High school diploma or equivalent (GED accepted)
- Strong communication skills and positive attitude
- Basic computer proficiency (typing 25+ WPM)
- Reliable transportation to our Jacksonville training center
- Ability to work flexible shifts including weekends
- Pass background check and drug screening