Job Description
Transform your career with no experience required! CareerLaunch NYC is seeking motivated individuals to join our award-winning training program in the heart of Manhattan. We provide comprehensive paid training to launch you into a thriving career in customer service. Our 8-week program combines classroom learning, hands-on simulations, and mentorship from industry experts. Join our diverse team of professionals and gain transferable skills that open doors to Fortune 500 companies across NYC.
Responsibilities
- Deliver exceptional customer experiences via phone, email, and chat
- Master company products/services through structured training modules
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Meet performance metrics for resolution times and customer satisfaction
- Participate in ongoing skill development workshops
Qualifications
- No prior experience necessary – training provided
- High school diploma or equivalent (required)
- Strong verbal communication skills in English
- Ability to learn technical systems quickly
- Positive attitude and willingness to grow professionally
- Reliable transportation to Manhattan office
- Basic computer proficiency (Microsoft Office suite)